Refund policy
Not satisfied? You don't pay. Every purchase is covered by our 30-Night Trial.
30-Night Trial
If you're not satisfied with any Seluna product, email support@seluna.works within 30 days of delivery and we'll refund your order in full. For US orders we may simply ask for a photo of the product or that you donate the opened item — no return shipping hassle.
Damaged or defective items
If your item arrives damaged or defective, contact us within 14 days with a photo and we'll send a replacement immediately.
Exclusions
- Refund covers the product purchase price; original shipping is included free on US orders.
- One refund per product per household.
- Refund requests after 30 nights from delivery are not eligible.
How to start a refund
Email support@seluna.works with your order number. We process approved refunds within 5 business days; your bank may take an additional 3–10 days to post it.